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Service & Support服务与支持

We don't just sell — we help you keep your coding lines running with warranty, spare parts and technical support.我们不止于销售，更助您持续稳定运行产线：质保、配件与技术支持。

What You Get服务内容

Support at every stage全流程支持

From selection to after-sales, our team is here to help you avoid downtime and get the most from your equipment.从选型到售后，我们的团队帮您减少停机、用好设备。

Warranty质保服务

12-month warranty on machines, with options on parts & labour.整机12个月质保，配件与工时可另选方案。

Technical Support技术支持

Remote troubleshooting by experienced engineers within 12 hours.资深工程师远程排查，12小时内响应。

Spare Parts Supply配件供应

Fast supply of genuine parts, with 100+ types kept in stock.原厂配件快速供应，常备100+型号现货。

Training操作培训

Operation and maintenance guidance, on-site or online.现场或在线提供操作与保养指导。

Our Process服务流程

How It Works合作流程

Simple, transparent, fast简单 · 透明 · 高效

Send your requirement提交需求

Tell us your printer model, parts list or application.告知喷码机型号、配件清单或应用场景。

Quote & confirm报价确认

We confirm availability and send a detailed quotation.确认库存并发送详细报价。

Test & pack测试包装

Items are tested, then packed for safe export.测试合格后按出口标准包装。

Ship & support发货与售后

We ship fast and stay available for after-sales support.快速发货，并持续提供售后支持。

FAQ常见问题

Frequently asked questions常见问题解答

Do you ship worldwide?是否支持全球发货？

Yes. We ship to most countries by express (DHL, FedEx, UPS) and by air or sea freight for larger orders.支持。我们通过DHL/FedEx/UPS等快递发往多数国家，大订单可走空运或海运。

How fast is the lead time?交期要多久？

Most in-stock parts ship within 24 hours. Machines and made-to-order items typically take 3 – 10 working days.现货配件一般24小时内发出；整机及定制产品通常需3–10个工作日。

Do the parts fit my printer brand?配件能适配我的喷码机品牌吗？

We supply parts compatible with most major CIJ brands. Send us your model and a photo — we'll confirm compatibility before you order.我们的配件兼容主流CIJ品牌。请提供型号与照片，下单前我们帮您确认适配。

What payment methods do you accept?支持哪些付款方式？

T/T bank transfer is standard; other methods can be discussed for repeat customers.常规为T/T电汇，老客户可协商其他方式。

Is there a warranty?有质保吗？

Yes — machines carry a 12-month warranty and we support spare parts supply for the long term.有。整机提供12个月质保，并长期供应配件。

Can you provide OEM / ODM?可以做OEM/ODM吗？

Yes. We support custom branding, packing and product configurations for qualified partners.可以。我们为符合条件的合作伙伴提供定制品牌、包装与产品配置。